Current information for consumers on what to expect from the German airline
After long economic turbulences, the German airline Air Berlin had to file for insolvency. What are the consequences for consumers?
Wait and see
Right now, consumers have to wait and see what the district court of Berlin-Charlottenburg decides about the motion. Until then, Air Berlin will continue to operate. They got a loan of 150 million Euro from the German government to secure "business as usual".
We acquire more and more goods and services online, but what to do if we receive a defective product or decide that this product is not necessary for us? To test your knowledge and learn more about your consumers rights when shopping inline - we invite you to take part in the "e-consumer quiz"!
While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.
When consumers have made their purchase online, they should also be able to solve such problems online. Be it a seller refusing to repair a defective laptop within the guarantee period, or a travel agent not willing to refund a ruined holiday, such disputes can be settled faster and cheaper online and outside the court, via an Online Dispute Resolution (ODR) platform, launched by the Commission on 15 February 2016.
Helpful tips for a safe journey from your European Consumer Centres Network (ECC-Net).
Leaflet features information about:
ECC Poland has gathered some important information for European consumers travelling to Poland to take part in World Youth Day 2016 in Cracow.
Today, the European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. A new report and tips for consumers from the ECC-Net can help you find your way through the timeshare maze.