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Current information for consumers on what to expect from the German airline

After long economic turbulences, the German airline Air Berlin had to file for insolvency. What are the consequences for consumers?

Wait and see

Right now, consumers have to wait and see what the district court of Berlin-Charlottenburg decides about the motion. Until then, Air Berlin will continue to operate. They got a loan of 150 million Euro from the German government to secure "business as usual".

Have you experienced delays and cancellations? As an air, rail, ship or bus passenger, you have rights when travelling in the EU.

The European Commission has fined Google €2.42 billion for breaching EU antitrust rules. Google has abused its market dominance as a search engine by giving an illegal advantage to another Google product, its comparison shopping service.

The company must now end the conduct within 90 days or face penalty payments of up to 5% of the average daily worldwide turnover of Alphabet, Google's parent company.

We acquire more and more goods and services online, but what to do if we receive a defective product or decide that this product is not necessary for us? To test your knowledge and learn more about your consumers rights when shopping inline - we invite you to take part in the "e-consumer quiz"!

Weather is getting better and summer holiday is approaching. At this occasion, the European Consumer Centres Network (ECC-Net) launches its report Online holiday booking: is the initial price the final price?’. More and more consumers use online service to book their holidays: reservation can be made online in only one click. In 2015, 19 % of the contacts received by ECCs concerned the topic of holidays. However a seemingly good deal is not necessarily a real bargain! ECC-Net wants to raise awareness of consumers on possible price increase during online holiday booking process. To help consumers not to be trapped, ECC-Net publishes 10 tips to avoid unpleasant surprises when booking holiday on the Internet.

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While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.

When consumers have made their purchase online, they should also be able to solve such problems online. Be it a seller refusing to repair a defective laptop within the guarantee period, or a travel agent not willing to refund a ruined holiday, such disputes can be settled faster and cheaper online and outside the court, via an Online Dispute Resolution (ODR) platform, launched by the Commission on 15 February 2016.

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Helpful tips for a safe journey from your European Consumer Centres Network (ECC-Net).

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ECC Poland has gathered some important information for European consumers travelling to Poland to take part in World Youth Day 2016 in Cracow.

WYD 2016 Cracow

odrToday, the European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.

The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.

timeshareTimeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. A new report and tips for consumers from the ECC-Net can help you find your way through the timeshare maze.

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