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When choosing to travel by plane, your rights are determined in accordance with the laws and regulations of the European Union.

Buying tickets online

When buying an airline ticket online, always make sure whether the ticket is being bought directly from the website of the airline or from any website trading airline tickets that may charge also its brokerage fee in addition to the cost of an airline ticket.

The contract concluded online must conform to all the requirements pursuant to the consumer protection laws.

In accordance with Regulation (EC) No 1008/2008 the final price to be paid shall at all times be indicated and shall include the applicable air fare or air rate as well as all applicable taxes, and charges, surcharges and fees which are unavoidable and foreseeable at the time of publication. In addition to this, the airlines are obliged to provide separately all these unavoidable and foreseeable elements that constitute the final price.

Optional price supplements shall be communicated in a clear, transparent and unambiguous way at the start of any booking process and their acceptance by the customer shall be on an ‘opt-in’ basis.

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