Projekti | JAUNĀKĀS ZIŅAS

Air passengers in Europe: equal rights, unequal access to dispute resolution

Brussels, March 2013 - The European Consumer Centre Network (ECC-Net) issued a Report on Alternative Dispute Resolution (ADR) in the Air Passenger Rights (APR) sector. ADR procedures enable consumers to solve their disputes with businesses without going to court using, saving time and money for both parties.

Avoid the traps of online shopping!

The European Consumers Centres Network (ECC-Net) published today their report "European Online Market Place – Consumer complaints 2010-2011".

Over 2010 and 2011, the ECC-Net collected approximately 31.000 consumers' complaints per year, out of which 56% dealt with online issues. The report shows that faulty delivery and defective products and services are the main sources of consumers' discontent. In order to help consumers avoid these problems and many more, the report also provides a checklist of tips to avoid online traps.

Report “Ski Resorts in Europe 2012/2013”

The report “Ski Resorts in Europe 2012/2013” is the result of the second pan-european survey on ski resorts conducted by the ECC-Net and focuses on the price range and infrastructure of ski, cross-country and indoor resorts all over Europe. Altogether almost 400 winter sport resorts replied.

EU Consumers: settling small cross-border disputes without any hassle

Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible. But sometimes things can go wrong: there might be a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Union is facilitating access to justice for consumers in Europe, so that they can effectively enforce their rights.

Air Passengers’ Rights – Report from the European Consumer Centres

On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

Cross-border online shopping: how safe and easy is it?

4 October 2011 - Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. Their report (State of the e-Union) shows the results of actual purchases in 28 countries.

ECC-Net report on “Ski Resorts in Europe 2010/2011”

Before making the choice of the ski holidays, read the ECC-Net report on “Ski Resorts in Europe 2010/2011”! As a result of the survey carried out by ECC-Network the report “Ski Resorts in Europe 2010/2011” is now ready to be published.

The European Online Marketplace: Consumer Complaints 2008-2009

The European Consumer Centres Network (ECC-Net) launches the sixth report “The European Online Marketplace: Consumer Complaints 2008-2009” on October 11, 2010. The report shows that a total of 8,032 (in 2008) and 8,885 (in 2009) consumer complaints and disputes were received by the ECC-Net, out of which 42 % and 55 % respectively dealt with e-commerce claims. In comparison, according to the ECC-Net case handling statistics for 2007, there were a total of 5,192 consumer complaints and disputes out of which 50% concerned e-commerce.

Report on 3-star hotels in Europe

The description of the different systems of categorization leads to the question of how hotel ratings compare across Europe. What does a 3-star hotel really mean? Is it possible to compare the quality of a 3-star hotel between different countries? Can one expect to find the same type of quality and facilities when booking a 3-star hotel in different European countries?

Visiting the Baltic States 2009

European Consumer Centre has prepared a consumer guide VISITING THE BALTIC STATES, summarizing the essential information about the Baltic states - Latvia, Lithuania, Estonia.

Classification of hotels in EU 2009

European Consumer Centres (ECC-NET) has realized common project "Classification of hotel establishments within the EU". The aim of the project is to clarify gradation systems in EU, as well as to indicate problems related it s diversity, in order consumers when choosing hotel in one of the EU member states would be informed what kind of the service level render concrete gradiation hotel in concrete country.

Joint Project Baltic Ferries 2009

As many ferries cross the Baltic Sea the European Consumer Centers of the countries bordering the Baltic Sea decided to compare the prices of ferry connections in May and June 2009. Special attention was turned to possible price differences for the respective countries and possible discrimination as regards the ability to book cross-border.

ADR project 2009

The aim of the report "Cross-border dispute resolution mechanisms in Europe - practical reflections on the need and availability" is to look at how likely consumers are to have their cross-border complaints solved today and which role alternative dispute resolution mechanisms (ADR) play in this.

ECC-NET price comparison project 2009

Price Research, Price Differences in Europe - Products of H&M, Zara, C&A and Body Shop, May 2009

Executed by the European Consumer Centres Network (ECC-Net)

ECC E-Commerce Report 2007

This report presents an analysis of all the e-commerce cases handled by the network during 2007, and presents a summary of the results and trends observed. The total number of e-commerce cases that were actively shared between ECCs for further follow-up was 1,552, while the number of complaints from consumers seeking advice related to shopping online was 8,834.

Air Passenger Rights 2006

Amount of consumer complaints against European air carriers are increasing!

In the new report of European Consumer Centre Network (ECC-NET) are included different issues concerning delayed, damaged and lost baggage, flight delay, cancellation and denied boarding.

Money Exchange Project

This project, ‘Money changing in EU Member States outside the euro area’, was prepared and organized by the European Consumer Centre for the Czech Republic, part of the Ministry of Industry and Trade in Prague, and was implemented in close cooperation with partner European Consumer Centres in Cyprus, Denmark, Estonia, Latvia, Lithuania, Norway, Poland, Slovakia, Sweden and the United Kingdom, and with preparatory teams for the establishment of these centres in Hungary (OFE) and Romania (APC). Selected data to facilitate comparisons were supplied by the European Consumer Centre in Athens (Greece) as a representative of the euro area.

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