Follow UsAir Passengers’ Rights – Report from the European Consumer Centres
On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.
Cross-border online shopping: how safe and easy is it?
4 October 2011 - Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. Their report (State of the e-Union) shows the results of actual purchases in 28 countries.
ECC-Net report on “Ski Resorts in Europe 2010/2011”
Before making the choice of the ski holidays, read the ECC-Net report on “Ski Resorts in Europe 2010/2011”! As a result of the survey carried out by ECC-Network the report “Ski Resorts in Europe 2010/2011” is now ready to be published.
The European Online Marketplace: Consumer Complaints 2008-2009
The European Consumer Centres Network (ECC-Net) launches the sixth report “The European Online Marketplace: Consumer Complaints 2008-2009” on October 11, 2010. The report shows that a total of 8,032 (in 2008) and 8,885 (in 2009) consumer complaints and disputes were received by the ECC-Net, out of which 42 % and 55 % respectively dealt with e-commerce claims. In comparison, according to the ECC-Net case handling statistics for 2007, there were a total of 5,192 consumer complaints and disputes out of which 50% concerned e-commerce.
Report on 3-star hotels in Europe
The description of the different systems of categorization leads to the question of how hotel ratings compare across Europe. What does a 3-star hotel really mean? Is it possible to compare the quality of a 3-star hotel between different countries? Can one expect to find the same type of quality and facilities when booking a 3-star hotel in different European countries?
Visiting the Baltic States 2009
European Consumer Centre has prepared a consumer guide VISITING THE BALTIC STATES, summarizing the essential information about the Baltic states - Latvia, Lithuania, Estonia.
Classification of hotels in EU 2009
European Consumer Centres (ECC-NET) has realized common project "Classification of hotel establishments within the EU". The aim of the project is to clarify gradation systems in EU, as well as to indicate problems related it s diversity, in order consumers when choosing hotel in one of the EU member states would be informed what kind of the service level render concrete gradiation hotel in concrete country.
Joint Project Baltic Ferries 2009
As many ferries cross the Baltic Sea the European Consumer Centers of the countries bordering the Baltic Sea decided to compare the prices of ferry connections in May and June 2009. Special attention was turned to possible price differences for the respective countries and possible discrimination as regards the ability to book cross-border.
ADR project 2009
The aim of the report "Cross-border dispute resolution mechanisms in Europe - practical reflections on the need and availability" is to look at how likely consumers are to have their cross-border complaints solved today and which role alternative dispute resolution mechanisms (ADR) play in this.
ECC-NET price comparison project 2009
Price Research, Price Differences in Europe - Products of H&M, Zara, C&A and Body Shop, May 2009
Executed by the European Consumer Centres Network (ECC-Net)
ECC E-Commerce Report 2007
This report presents an analysis of all the e-commerce cases handled by the network during 2007, and presents a summary of the results and trends observed. The total number of e-commerce cases that were actively shared between ECCs for further follow-up was 1,552, while the number of complaints from consumers seeking advice related to shopping online was 8,834.
Air Passenger Rights 2006
Amount of consumer complaints against European air carriers are increasing!
In the new report of European Consumer Centre Network (ECC-NET) are included different issues concerning delayed, damaged and lost baggage, flight delay, cancellation and denied boarding.
In the new report of European Consumer Centre Network (ECC-NET) are included different issues concerning delayed, damaged and lost baggage, flight delay, cancellation and denied boarding.
Money Exchange Project
This project, ‘Money changing in EU Member States outside the euro area’, was prepared and organized by the European Consumer Centre for the Czech Republic, part of the Ministry of Industry and Trade in Prague, and was implemented in close cooperation with partner European Consumer Centres in Cyprus, Denmark, Estonia, Latvia, Lithuania, Norway, Poland, Slovakia, Sweden and the United Kingdom, and with preparatory teams for the establishment of these centres in Hungary (OFE) and Romania (APC). Selected data to facilitate comparisons were supplied by the European Consumer Centre in Athens (Greece) as a representative of the euro area.
