Question

Three days ago I bought footwear in one of the shops of Latvia, when I came home I understood that I did not like the footwear, moreover my friend told me that the footwear did not suit me. Can I use the right of withdrawal and take the footwear back to the shop?

Answer

In accordance with Consumer Rights Protection Law , a consumer may exercise the right to withdrawal, only to withdraw from:

1. A contract entered into outside the permanent location of sale or provision of services,
2. A distance contract.

Therefore the consumer has the right to exchange the obtained goods only in the case of damage. In the case the product is not damaged it is a free will of a seller – to exchange the goods or not.