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HELP AND ADVICE FOR CONSUMERS IN EUROPE. TRAVEL TIPS

If you live and travel in the EU, Iceland or Norway, then these tips are for you. Our tips sum up your rights when making a cross-border travel purchase. You enjoy these rights wherever you travel or buy in these 30 countries. 

Information included in the leaflet is available in Latvian and English.

ecc buclet new WHAT IS EUROPEAN CONSUMER CENTRE OF LATVIA?
ECC Latvia has prepared a leaflet "What is European Consumer Centre of Latvia?" what provides Latvian as well as foreign consumers with information regarding ECC Latvia, ECC-Net, where to turn if something goes wrong when purchasing goods and services abroad.
Information included in the leaflet is available here in Latvian and English.
e-commerce_buklets1 HOW TO MAKE SHOPPING MORE SAFELY IN INTERNET SHOPS IN EU!
ECC Latvia has prepared a leaflet "How to make shopping more safely in Internet shops in EU!" what provides Latvian consumers with basic information about shopping in the EU internet shops - what they should be aware of, their consumer rights in Internet area and other useful information.
Information included in the leaflet is available here only in Latvian.
eiropas_proced MY CONSUMER GUIDE FOR EUROPEAN SMALL CLAIM PROCEDURE
ECC Latvia has prepared a leaflet "My consumer guide for European small claim procedure!" what provides Latvian consumers with basic information about EU proceedings in cross-border disputes about inconsistency of goods or services to provisions of a contract.
Information included in the leaflet is available here only in Latvian.
tavas_avio_pasazhieru_tiesiibas YOUR AIR PASSENGER RIGHTS IN EU!
ECC Latvia has prepared leaflet “Your Air Passenger Rights in EU!” which provides travellers by air with information about their air passenger rights.
Leaflet helps to inform passengers about their air passenger rights in case their flight was delayed, cancelled or passenger was denied boarding as well as what to do in situation if passenger’s luggage is delayed or lost.
Information included in the leaflet is available here only in Latvian.
cancellation_rights_and_guarantees CANCELLATION RIGHTS AND GUARANTEES IN LATVIA
ECC Latvia has prepared leaflet “Cancellation Rights and Guarantees in Latvia” which provides basic information about cancellation rights when purchasing goods in Latvia, as well as when concluding the distance contract.
Leaflet helps to inform passengers about their rights in case of purchasing good which are not in conformity with the contract, as well as about distance contracts, statutory rights of the consumer and voluntary guarantees.
Information included in the leaflet is available here.
iepirkties_internetaa_izdeviigaak SHOPPING IN NEIGHBORING COUNTRIES INTERNET SHOPS MORE PROFITABLE - A MYTH OR TRUTH?
ECC Latvia has prepared a brochure "Shopping in neighboring countries Internet shops more profitable - a myth or truth?"  what provides a survey on comparison of prices what have been performed among Latvian, Lithuanian and Estonian Internet shops, by thus drawing consumers attention to shopping in neighboring countries internet shops.
In this comparison of prices between Latvia, Lithuania and Estonia, as a result of selective selection, had been chosen 21 electronic good, starting from MP3 player up to a DVD player. They have been compared by their average prices in Latvian, Lithuanian and Estonian Internet shops. Likewise there was also compared supply costs and terms to neighboring countries.
Information included in the brochure is available here in Latvian and English.
consumer_guide_for_tourists CONSUMER GUIDE FOR TOURISTS VISITING LATVIA
ECC Latvia has prepared leaflet “Consumer guide for tourists visiting Latvia” which provides practical information and useful tips to make tourists stay in Latvia pleasant and memorable. In the leaflet are included main facts and figures about Latvia, accommodation in Latvia, shopping and transport facilities.
Information included in the leaflet is available here.
kompl_tur_pak TOURISM PACKAGE AND CONSUMER RIGHTS IN EU!
ECC Latvia has prepared a leaflet "Tourism Package and Cosnumer Rights in the EU!" what provides Latvian consumers with basic information about tourism package and what they should be aware of when buying it. In leaflet is also included information about consumer rights in EU when purchasing tourism package.
Information included in the leaflet is available here only in Latvian.
viesojoties_baltijas_valstiis VISITING THE BALTIC STATES - CONSUMER GUIDE
ECC Latvia in cooperation with European Consumer Centre of Lithuania and Estonia has prepared a leaflet "Visiting The Baltic States - Consumer Guide" what provides travellers to Baltic States with basic information about shopping in Estonia, Latvia and Lithuania, for example, about Estonian, Latvian and Lithuanian currency, pricing in the Baltic States, taxes, opening hours of the shops and banks, sales, accommodation, driving, tourism in Estonia, Latvia and Lithuania and other useful information.
Information included in the leaflet is available here in English, German and Swedish.
shopping_in_latvia SHOPPING IN LATVIA
ECC Latvia has prepared a leaflet "Shopping in Latvia" what provides travellers to Latvia with basic information about shopping in Latvia, for example, about Latvian currency, pricing in Latvia, taxes, opening hours of the shops, sales and other useful information.
Information included in the leaflet is available here only in English.
zinjojums_epic_2005_2006 EUROPEAN CONSUMER CENTRE OF LATVIA 2005/2006
ECC Latvia has prepared a two year action report about years 2005 and 2006 – “European Consumer Centre of Latvia 2005/2006”. The report provides Latvian and foreign consumers with information concerning activities of ECC Latvia starting from its opening in year 2005 until the end of year 2006.
In the report is included information regarding ECC Latvia activities, employees, summary of consumer complaints and consultations, promotion activities, alternative dispute resolution institution development in Latvia, ECC Latvia cooperation within ECC-Net as well as other useful information regarding ECC Latvia development.
Report is available in Latvian and English here.
*If you wish to obtain free copies of the leaflet for your own needs or for further distribution, please feel free to contact us by phone number mentioned below!
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