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The European Consumer Centre Network’s (ECC-Net) report, titled Do Invisible Borders Still Restrict Consumer Access to Services in the EU?, was officially launched at the European Commission Representation for Northern Ireland in Belfast, Northern Ireland. The report is an analysis of cases of different treatment of customers across Europe, potentially relevant pursuant to Article 20.2 of the Services Directive, which outlines the principle of non-discrimination on the basis of nationality and place of residence.

This report is the outcome of the ECC-Net Joint Project on timeshare and related products. The project has been ongoing in 2014 and 2015.

Directive 2008/122/EC of the European Parliament and the Council of 14 January 2009 on protection of consumers in respect of certain aspects of timeshare, long term holiday products, resale and exchange contracts, regulates and has established higher protection regarding these types of contracts.

Legal guarantees and commercial warranties on consumer goods in the EU, Iceland and Norway.

This report from the European Consumer Centres about e-commerce is divided into two parts. Part 1 is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations.

ECCs are helping an ever growing number of consumers. There was an 11.1% increase to just over 80 000 in the number of times consumers directly contacted ECCs between 2012 and 2013. These are consumers who have asked for explanations about their rights in a certain area, or have raised specific problems with the ECC, both those that they have then been able to solve by themselves and those that the ECC-Net took up with the trader. The full report underlines stories from ECCs all over Europe highlighting the work of the centres on behalf of European consumers.

European consumers face difficulties when buying services cross-border, reveals the latest report published on November 29 by the European Consumer Centre Network (ECC-Net).

12% of internet users across the EU have already fallen victim to online fraud. 8% have had to deal with identity theft. A new report by the European Consumer Centre Network (ECC-Net) takes a look at the scams faced by consumers when shopping online. The report focuses on fraud in cross-border e-commerce and what consumers can do to protect themselves from online fraud. It has been prepared based on the complaints reported by consumers to ECC-Net in 2012.

In its report “Can I trust the trust mark?”, the network of European Consumer Centres, ECC-Net,  provides consumers  with a panorama of 54 online trust mark schemes existing in the EU. The report details criteria to assess how  trust marks achieve their objective of guarantying that their members offer good commercial practices, security and privacy for consumers. The main problem is the lack of uniformity in the various features offered by these schemes, according to the ECC-Net.

Brussels, March 2013 - The European Consumer Centre Network (ECC-Net) issued a Report on Alternative Dispute Resolution (ADR) in the Air Passenger Rights (APR) sector. ADR procedures enable consumers to solve their disputes with businesses without going to court using, saving time and money for both parties.

The European Consumers Centres Network (ECC-Net) published today their report "European Online Market Place – Consumer complaints 2010-2011".

Over 2010 and 2011, the ECC-Net collected approximately 31.000 consumers' complaints per year, out of which 56% dealt with online issues. The report shows that faulty delivery and defective products and services are the main sources of consumers' discontent. In order to help consumers avoid these problems and many more, the report also provides a checklist of tips to avoid online traps.

The report “Ski Resorts in Europe 2012/2013” is the result of the second pan-european survey on ski resorts conducted by the ECC-Net and focuses on the price range and infrastructure of ski, cross-country and indoor resorts all over Europe. Altogether almost 400 winter sport resorts replied.

Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible. But sometimes things can go wrong: there might be a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Union is facilitating access to justice for consumers in Europe, so that they can effectively enforce their rights.

On 28 October 2011, the European Consumer Centres Network publish their report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”, highlighting problems that passengers in the EU experienced in 2010 and still do today i.e. cancelled flights and lost luggage. The report examines the help available to passengers in those circumstances.

4 October 2011 - Have you been tempted by a cheaper online offer from another EU country but wondering how reliable it is to shop from abroad? ECC-Net mystery shoppers have checked just that. Their report (State of the e-Union) shows the results of actual purchases in 28 countries.

The European Consumer Centres Network (ECC-Net) launches the sixth report “The European Online Marketplace: Consumer Complaints 2008-2009” on October 11, 2010. The report shows that a total of 8,032 (in 2008) and 8,885 (in 2009) consumer complaints and disputes were received by the ECC-Net, out of which 42 % and 55 % respectively dealt with e-commerce claims. In comparison, according to the ECC-Net case handling statistics for 2007, there were a total of 5,192 consumer complaints and disputes out of which 50% concerned e-commerce.

Before making the choice of the ski holidays, read the ECC-Net report on “Ski Resorts in Europe 2010/2011”! As a result of the survey carried out by ECC-Network the report “Ski Resorts in Europe 2010/2011” is now ready to be published.

The description of the different systems of categorization leads to the question of how hotel ratings compare across Europe. What does a 3-star hotel really mean? Is it possible to compare the quality of a 3-star hotel between different countries? Can one expect to find the same type of quality and facilities when booking a 3-star hotel in different European countries?

This project, ‘Money changing in EU Member States outside the euro area’, was prepared and organized by the European Consumer Centre for the Czech Republic, part of the Ministry of Industry and Trade in Prague, and was implemented in close cooperation with partner European Consumer Centres in Cyprus, Denmark, Estonia, Latvia, Lithuania, Norway, Poland, Slovakia, Sweden and the United Kingdom, and with preparatory teams for the establishment of these centres in Hungary (OFE) and Romania (APC). Selected data to facilitate comparisons were supplied by the European Consumer Centre in Athens (Greece) as a representative of the euro area.

Amount of consumer complaints against European air carriers are increasing!

In the new report of European Consumer Centre Network (ECC-NET) are included different issues concerning delayed, damaged and lost baggage, flight delay, cancellation and denied boarding.

This report presents an analysis of all the e-commerce cases handled by the network during 2007, and presents a summary of the results and trends observed. The total number of e-commerce cases that were actively shared between ECCs for further follow-up was 1,552, while the number of complaints from consumers seeking advice related to shopping online was 8,834.

European Consumer Centre has prepared a consumer guide VISITING THE BALTIC STATES, summarizing the essential information about the Baltic states - Latvia, Lithuania, Estonia.

Price Research, Price Differences in Europe - Products of H&M, Zara, C&A and Body Shop, May 2009
Executed by the European Consumer Centres Network (ECC-Net)

European Consumer Centres (ECC-NET) has realized common project "Classification of hotel establishments within the EU". The aim of the project is to clarify gradation systems in EU, as well as to indicate problems related it s diversity, in order consumers when choosing hotel in one of the EU member states would be informed what kind of the service level render concrete gradiation hotel in concrete country.

As many ferries cross the Baltic Sea the European Consumer Centers of the countries bordering the Baltic Sea decided to compare the prices of ferry connections in May and June 2009. Special attention was turned to possible price differences for the respective countries and possible discrimination as regards the ability to book cross-border.

The aim of the report "Cross-border dispute resolution mechanisms in Europe - practical reflections on the need and availability" is to look at how likely consumers are to have their cross-border complaints solved today and which role alternative dispute resolution mechanisms (ADR) play in this.

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