While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.
When consumers have made their purchase online, they should also be able to solve such problems online. Be it a seller refusing to repair a defective laptop within the guarantee period, or a travel agent not willing to refund a ruined holiday, such disputes can be settled faster and cheaper online and outside the court, via an Online Dispute Resolution (ODR) platform, launched by the Commission on 15 February 2016.
Helpful tips for a safe journey from your European Consumer Centres Network (ECC-Net).
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ECC Poland has gathered some important information for European consumers travelling to Poland to take part in World Youth Day 2016 in Cracow.
Today, the European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. A new report and tips for consumers from the ECC-Net can help you find your way through the timeshare maze.
The number of people travelling by air keeps increasing. That is why air passenger rights are one of the most important consumer rights within the EU. However, since the beginning of 2015, European Consumer Centres received more than 4000 complaints from consumers across Europe who had difficulties receiving compensation in case of delayed or cancelled flights.
The 2015 edition of the Consumer Scoreboard shows that cross-border e-commerce is still an under-developed market in Europe: 61% of consumers feel more confident buying online from their own country (61%) than from another EU country (38%).