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Buying goods in EU

For shopping abroad being pleasant it is useful to keep some thing in mind that may help if finding oneself in a conflict with a seller or a service provider. 
 

Buying goods in EU

    The EU internal market provides every consumer with wide options to buy goods in other Member States. For shopping abroad being pleasant it is useful to keep some thing in mind that may help if finding oneself in a conflict with a seller:

    • Always keep a receipt as it is the document testifying the contractual relationships between you and the seller.
    • Make sure that the selected commodity has all the functions and qualities to serve the needed purposes and intentions.

    Prior to buying a commodity in a shop, the seller must provide information in a clear and well understandable manner (unless it unmistakably follows from the context) regarding:

    • The main qualities of the goods or services.
    • Identity of the seller.
    • The final price of the commodities or the services including all the taxes as well as – in the particular case – all the extra delivery expenditure.
    • In the particular case the conditions regarding payment, delivery, execution, term by which the seller undertakes to deliver the goods or deliver the services and the procedure the seller examines claims.
    • Additionally, reminder regarding the consumer’s lawful rights in case a commodity has been purchased that does not correspond to the conditions, as well as information regarding whether and on what conditions a warranty repair and commercial guarantees are available.
    • In case the contract has been concluded for an indefinite term or it has been prolonged automatically – the term of the contract or provisions for terminating the contract.
    • In case a product of a digital content is being bought – information regarding the functionality as well as regarding compatibility of the content with the equipment and software (if any of this in the seller’s disposal).

    In case after purchase an imperfection of the commodity has been detected that is not due to the consumer’s fault, the consumer is entitled to particular rights in accordance with the law and regulations of the European Union.

    The normative acts of the European Union provide that a seller of a commodity is responsible for any incompliance of the commodity for a period of two years since the moment of purchase of the commodity.

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